EASY CUSTOMER INTERACTION

EASY CUSTOMER INTERACTION IS ABOUT GIVING CLIENTS AND THE PUBLIC THE SERVICE THEY EXPECT

We focus on developing the client meeting, with solid, hands-on know-how in contact centre, call centre, service desk and client services.

As consultants and project managers, we engage in change and implementation of new ways of working and new information technology.

CURRENT PROJECTS

  • Business conversion from more than 170 local offices – client meetings were reorganised through a customer centre, with improved income and a quality assured client process
  • Digitalisation of the client meeting – introduction of new ways of working, case management and a process for digital client meetings
  • Implementation of the Artvise Contact Center, with new processes and ways of working
  • Project manager during establishment of municipality, organisation, technology and processes
  • Implementation of global contact centre system with new, smart ways of working
  • Customer service manager

84% PLACE SIMPLICITY AHEAD OF CHOICE OF CHANNEL
SIMPLY 100% SIMPLE
Digitalisation is creating totally new ways in which people communicate, work together and do business. At the same time, it is clear that people are placing a higher and higher valuation on experiences. It has to be fast and easy. And the decisive point is in the meeting with your organisation.
Easy customer interaction with Telemanagement
The challenge is to create the optimal balance between the needs of the clients and those of the personnel”
Bernhard Ödin
+46 (0)772 10 00 or by email