As we didn’t have the human resources or time ourselves to cope with this size of procurement, we really benefitted from Telemanagement’s involvement. Without their help we would definitely not have managed to achieve the end result that we did. Following this project, we have continued our cooperation with Telemanagement in other projects and remain very pleased with the results that their work has led to.

Markku Petäjäniemi, Director of Operations, Nykvarn Municipality

ASSIGNMENT 1:

Public procurement – functional solution for mobile phones and tablet devices, including support system

The challenge

Nykvarn is a municipality in Södermanland, Stockholm County. The municipality was formed in 1999 after being separated from Södertälje Municipality. Nykvarn Municipality had existing agreements that were about to expire. The municipality now had requirements regarding purchasing, security and management of mobile phones and tablet devices.

The assignment

The assignment involved procurement and implementation of a Terminal as Service functional solution for fixed and mobile phones and tablets, mobile device management, and ordering, servicing, asset management and logistics systems for mobile phones and tablets.

The assignment involved public procurement in accordance with the Swedish Public Procurement Act (negotiated procedure) according to the following stages:

  • Needs review and needs analysis.
  • The preparation of comprehensive procurement documentation.
  • Evaluation of proposed solutions.
  • Work on the agreement and negotiation of the agreement.
  • Principal project management of implementation on behalf of the municipality.
  • Testing.
  • Deployment together with the supplier.
  • Post-testing.

Results

The assignment resulted in the successful implementation of a modern, up-to-date and budgetable function solution for mobile phones and tablets with optimum conditions to offer good service for the municipality’s employees, the municipality’s IT department and other stakeholders. In addition, agreements were put in place to make future procurement easier.

ASSIGNMENT 2:

Public procurement – Communications as a Service (CaaS) and mobile coverage

The challenge

Nykvarn is a municipality in Stockholm County. The municipality was formed in 1999 after being separated from Södertälje Municipality. Nykvarn Municipality had existing agreements that were about to expire. Needs related to a new telecom solution for municipality employees. Requirements also included requirements specification for mobile coverage both outdoors and indoors.

The assignment

The assignment comprised procurement and implementation of a new Communications as a Service (CaaS) telecom solution for Nykvarn Municipality. Procurement related to fixed and mobile phone functionality, fixed and mobile operator services, receptionist applications, contact centre systems and solutions, interactive voice response applications, voicemail, billing systems, support, service and maintenance, as well as mobile outdoor and indoor coverage.

The assignment involved specification of a solution, public procurement according to the Swedish Public Procurement Act (negotiated procedure) and implementation of a new telecom and contact centre solution according to the following stages:

  • Needs review and needs analysis.
  • Procurement strategy.
  • Specification of a solution for fixed and mobile telecoms, related support systems, customer service solutions, mobile coverage and telephone operator services.
  • Preparation of comprehensive procurement documentation.
  • Evaluation of proposed solutions.
  • Work on the agreement and negotiation of the agreement.
  • Principal project management of implementation on behalf of the municipality.
  • Testing.
  • Deployment together with the supplier.
  • Post-testing.

Results

The assignment resulted in the successful development of a modern, up-to-date and budgetable telecom and internet solution providing a good basis for offering effective service for citizens and other stakeholders. It also resulted in a guaranteed mobile coverage solution for the municipality both outdoors and indoors.

Lars Hultman

Lars Hultman
T: +46 (0)730 68 3904
Email