Workforce management (WFM) is vital in creating a cost-effective organisation. Having the right employees with the right skills at the right time, however they interact with customers, is an important aspect of delivering superior client service while also managing costs effectively.
We have solid operating experience and have worked with both large and small client service departments/contact centres at companies such as SAS, Bredbandsbolaget and Manpower, with clients in banking, insurance, energy, telecom, the media and the public sector.
Telemanagement can provide you with support to design and manage client experiences effectively through constant improvement in client service that increases personnel satisfaction and consequently results in exceptional client service. You can benefit from a wide-ranging portfolio of solutions covering numerous key processes that will make your client service more effective:
- Needs analysis and forecasting
- Cost management and optimisation
- Planning and operational management
- Training and communication
- Scheduling and reporting
For more information, contact Bernhard Ödin, tel: +46 (0)73 772 10 00 or email