By optimising processes, ways of working and digital tools, we can help you make Easy Customer Interaction a reality
We combine man, technology and process

AS CONSULTANTS AND PROJECT MANAGERS, WE OFFER SERVICES IN

Det enkla kundmötet med Telemanagement

EASY CUSTOMER INTERACTION

Det enkla kundmötet med Telemanagement

INFRASTRUCTURE

Det enkla kundmötet med Telemanagement

TELEPHONY & DIGITAL MEETINGS

Digitalisation is creating totally new ways in which people communicate, work together and do business. Telemanagement focuses on digital transformation from the angle of “Easy Customer Interaction”.
With 30 years experience in client service and information technology, our expertise in how to bring about sustainable change is unique. Our methods are pragmatic, with a clear focus on change that creates measurable outcomes.

WE GET IT DONE!

CURRENT PROJECTS

Digitalisation of Easy Customer Interaction, introduction of new ways of working, case management and a process for digital client meetings
Implementation of the Artvise Contact Center, with new processes and ways of working
Implementation of a global contact centre system with new ways of working
Global network for data communication infrastructure – Procurement of SD-WAN with associated services
System for alarm control and alarm management at a major emergency call centre
Nordic infrastructure for WAN, LAN and Wifi – project manager for procurement and implementation, with more than 3,000 access points
Project manager for procurement of traffic information system in transport and logistics
Activity-based workplace, project manager for procurement and installation
Telephony as a service and support systems for Contact Center

INSIGHT. PASSION. DRIVE.

Meet some of our people
Lina Hermansson

LINA HERMANSSON

Change Manager, Easy Customer Interaction. More…
Marcus Bramlöv

MARCUS BRAMLÖV

Business Consultant, ICT. More
Rickard Ohlsson

RICKARD OHLSSON

Change Manager, Easy Customer Interaction. More
Viktoria Herke

VICTORIA HERKE

Change Manager, Easy Customer Interaction. More

CASE STUDY

CONTACT US TO FIND OUT MORE ABOUT EASY CUSTOMER INTERACTION!

SKICKA

NEWS

CISCO ACQUIRES BROADSOFT

On 23 October, Cisco made a MUSD 1.9 bid for Broadsoft, which delivers cloud-based solutions in UC, collaboration and contact centre. The acquisition will complement…

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WORKFORCE PLANNING

Do you recognize yourself? Get in touch, it can be done much better! We know how, and we get it done.  

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